Detailed Job Information

Retail Floor Manager-General Merchandise

  • City: Ponoka
  • Province: Alberta
  • Date Posted On: June 12, 2024
  • Closing Date: July 12, 2024

Company Name: Sommer Home Hardware Building Centre

Experience: 0-4 Years

Job Type: Full Time

Salary Range: To be negotiated Pending Experience

Certification Required:


Phone Number: 4037834464

Job Description:


The Retail Floor Manager is responsible for:


Store operations, including inventory control, marketing, merchandising, sales, cost containment, and personnel management and motivation.

The floor Manager accomplishes their objectives by personal action and/or delegation of responsibility as appropriate.

All tasks are performed with sufficient speed and accuracy to ensure courteous and prompt customer service is maintained at all times.



Direct the complete retail operation of the store while following the guidelines of current company policy.

Implement all policies, procedures, and objectives as determined by the Dealer-Owner(s).

Analyze internal and external changes that affect the store’s operation or goals.

Make or recommend changes or adjustments.

Establish sales and productivity goals for operations and ensure that they are met.

Develop new operational plans and procedures as necessary.

Understand the POS system, and procedures related to purchases.

Ensure cash reports and deposits balance daily.

Maintain good communications with the Dealer-Owner(s), management and employees at all times.

Understand store traffic patterns and schedule accordingly.

Keep abreast of the competition in the store’s area and communicate findings with the Dealer-Owner(s) and staff.

Take an active role in inventory, warehouse, merchandising, marketing, and sales activities to provide an example for employees and to maintain familiarity with all phases of store operations.

Maintain safety training and loss prevention programs.

Ensure all new staff are properly trained and oriented to the company.

Facilitate prompt settlement of employee complaints and problems.

Take appropriate disciplinary action when employees violate company rules and/or policies.

Maintain complete and accurate records of such actions.

Conduct management and team meetings to discuss problems, review operational objectives, and recognize and celebrate accomplishments.

Develop and train personnel capable of assuming further responsibilities within the company.

Establish schedules for vacation, holidays, flextime, time-off, etc.

Maintain job descriptions for all employees.

Keep employees properly informed about the tasks assigned to them.

Evaluate employee performance.

Be accessible to all employees for questions or comments about their job responsibilities.

Provide an environment that encourages high employee productivity and morale.

Ensure that all personnel maintain the knowledge and skills necessary to provide good customer service and to maximize sales, with particular attention to add-on sales opportunities.

Recognize and reward employees who provide exceptional customer service and/or demonstrate excellent skills.

Set a good example by always following company policies and procedures.

Maintain good customer relations through your presence on the sales floor, knowledge of products and services, and ability to assist customers.

Facilitate the resolution of customer complaints.

Manage inventory to maximize profit.

Supervise the display of merchandise for maximum sales efficiency.

Prepare sales associates for sales and promotional activities.

Create in-store promotions to build traffic.

Work on additional duties and assignments as assigned by the Dealer-Owner(s).

Work in a safe manner in accordance with provincial and federal safety legislation.



High School graduation or equivalent.

3 - 5 years of retail experience is an asset.

Ability to work a flexible schedule including weekends, evenings, and holidays.

Ability to lead.

Ability to work co-operatively in a team atmosphere.

Excellent communication skills.

Job-related managerial training.

Willingness to continually develop professional skills and knowledge base.



Reports directly to the store’s Dealer-Owner.

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